In buying from this site, you are entering in to a relationship with Traidcraft, and potentially with Oxfam, if you take the opportunity. Both organisations are committed to safeguarding your privacy online. We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications that may be of interest to you, either electronically or otherwise. The ‘personally identifiable information’ is information that enables us to identify you, such as your email address, name, title, and address.

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.
This policy will let you know:

1. What personally identifiable information do Traidcraft and Oxfam collect from me?

Traidcraft and Oxfam collect the following information regarding visitors to our website: IP address, information regarding what pages are accessed and when, information volunteered by you, such as survey information, email address and your preferred means of communication. We may make individual identifying information available to Traidcraft Exchange our linked charity. Traidcraft and Oxfam also use such information to contact people for marketing purposes. Customer information will not be sold to others. From time to time, we agree with other likeminded organisations to write to some of each other’s supporters, for the mutual benefit of both.

2. How is my information used?

Traidcraft and Oxfam use the information we collect about you to help us with understanding more about how our site is used and to be able to send you communications that may be of interest to you, either electronically or otherwise.

3. Who is collecting your information?

When you are on the website and are asked for personal information, you are only sharing that information with Traidcraft and Oxfam.

4. With whom does Traidcraft share your information?

As a general rule, Traidcraft and will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure buyer pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

5. What are my choices regarding, collection, use and distribution of my information?

If you indicated that you are interested in receiving regular information about Traidcraft work we will send you communications regarding our work and activities and Oxfam’s Fair Trade initiatives, either electronically or otherwise. In addition, we may send you direct mail that we feel may be of interest to you. Traidcraft does not sell or rent user information to anyone we may however make segments of our database available to carefully selected 3rd parties for reciprocal mailing purposes.

If you opt to receive communications from Oxfam, then you will receive regular updates about Oxfam’s work and activities, electronically or otherwise. We will not make your details available to any third parties.

6. What is Traidcraft and Oxfam policy on allowing me to update, correct, or delete my personally identifiable information?

The accuracy of your individual identifying information is important to us. We are working on ways to make it easier for you to review and correct the information that Traidcraft and Oxfam maintain about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email Traidcraft at info@traidcraft.co.uk or write to Info at Traidcraft, Kingsway, Team Valley, Gateshead, NE11 0NE with the details.
If you change email address or any of the other information Oxfam hold is inaccurate or out of date, please email us at webteam@oxfam.org.uk, or write to Supporter Services, Oxfam GB, 274 Banbury Road, Oxford, OX2 7DZ with the details.

7. How do Oxfam and Traidcraft protect my personal identifiable information?

Oxfam and Traidcraft are committed to taking reasonable steps to protect the individual identifying information that you provide to us.

8. What security precautions are in place to protect the loss, misuse, or alteration of my information?

When you give Traidcraft or Oxfam personal information that information may be stored and processed and we take steps to ensure that your information is treated securely.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information Oxfam and Traidcraft cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

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