Customer Information

The products offered on this website are available until end July 2004, unless stocks are exhausted before that date.

Payment Details

The prices of the goods are as stated in the brochure on the website and are inclusive of any applicable value added tax. We accept Mastercard, Switch, Delta, and Visa. We cannot accept payment in cash or by cheque through the post for orders made through this website. Card payment shall be taken when the order has been processed and sent for shipping.

Security

Each order is processed securely, using secure servers with 128-bit SSL encryption technology. This ensures that your transaction details are kept secure and confidential.

Further we acknowledge our duties and obligations under the Data Protection Act 1998. In placing an order you agree that we may use any personal information obtained about you as a result of the contract or the performance of the contract, for marketing purposes and to inform you of new products, goods and services provided from time to time. Any such information shall not be passed to third parties without your consent except in circumstances of insolvency, as a result of a change of control of Traidcraft plc or for the purposes of legal proceedings.

Delivery Costs/Times

We offer two forms of delivery:

Standard Service delivery is charged at £4.50 per order to any UK mainland address. This charges covers packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally dispatched within 4 working days. Please allow up to 14 days for delivery. Please note all orders will incur a delivery charge excluding wine which includes the cost of post and packing in the price of each case.

Express Service - for an additional £5.50, we guarantee to deliver to any UK mainland address within 2 working days from confirmation of receipt of orders. Sorry we can't send wine by express delivery. A signature will be required.

We will provide written confirmation of the order (which shall, where the order is placed by e-mail or on-line form, be deemed to include confirmation by e-mail) at the latest on the delivery of the goods.

Alternative Delivery Address - If you would like your goods delivered to a different address to your home address, then please fill in the details in the appropriate area on the order form. Please note that we can only accept one address per order. You will still need to supply us with your own name and address.

Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive the package then the carrier will leave a card informing you as to where your order is being held. If you have not received your goods within this time, please contact our customer services department on 0191 4910591 or sales@traidcraft.co.uk.

Ordering from Outside the UK

We regret that at the moment we are unable to accept orders for dispatch to any addresses outside the UK mainland and Northern Ireland. However, we can accept orders from overseas for delivery to UK mainland and Northern Ireland addresses, and please make the payment in £ Sterling. To manipulate the order form to accept your address, please include your country in the main address area and leave the country defaulted as UK. The order should then be accepted.

Basis of Sale

The order on the relevant order form constitutes an offer by you to purchase the goods on your order form subject to these terms and conditions. The contract is formed when the goods are dispatched by us, having received payment in full from you. Acceptance of these terms and conditions by you is signified by placing an order.

Descriptions

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. Please see your rights to cancel orders below.

Your right to cancel orders

We want you to be completely satisfied with your purchases, and what's more so do the crafts people who have made them. However, most of the products have come from remote parts of the world often making communication with the producers very difficult. Whilst every effort is made to ensure that the products are the same as our original samples, sometimes differences do occur. If you are not completely satisfied with any item you ordered, just return it (with your customer advice note) within 7 days of the date of receipt and we will refund your money. No questions asked! This guarantee does not affect your statutory rights.

Please note that you have a legal right to terminate your contract within 7 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. If not so returned the goods shall be deemed accepted by you and you shall not be entitled to reject the goods. By returning, packing securely and enclosing the advice note and sending it back to Traidcraft plc, Kingsway, Gateshead, Tyne & Wear, NE11 0NE a refund will be provided within 30 days of the date of cancellation.

Enquiries

We are committed to providing an excellent service and will always welcome your comments. If you have any comments or enquiries regarding this website or the products, please telephone our customer service department on 0191 4910591, or email on sales@traidcraft.co.uk

Customer Restrictions

Orders are not accepted from people under the age of 18 and by placing an order you represent that you are over 18. However, we welcome guardians buying products on behalf under 18s.

Privacy

We value your custom and respect your right to privacy [see the site's privacy policy].

Company Information

Traidcraft plc, Kingsway, Gateshead, Tyne & Wear, NE10 0NE, UK
Tel: +44 (0) 191 4910591   Fax: + 44 (0) 191 4976562   email sales@traidcraft.co.uk
Registered in England 1333367. Registered office at the address above. VAT Reg. No. 302 6165 96

Oxfam GB, 274 Banbury Road, Oxford, OX2 7DZ, UK
email webteam@oxfam.org.uk
Reg. in England 612172. Registered office at the address above. Reg. charity No 202918